Customer Support Specialist

Bottomline(1 month ago)

HybridFull TimeMedior$90,478 - $120,556 (estimated)Customer Support

About this role

This Customer Support Specialist position is based in Portsmouth, NH and supports Bottomline’s payments and cash management software. The role is full-time and hybrid (one onsite day per week) with core hours of 11:00 am–8:00 pm EST, Monday–Friday. Candidates must be authorized to work in the United States on a permanent basis without sponsorship.

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Required Skills

Customer Service
Communication
Business Writing
Troubleshooting
Diagnostics
Computer Literacy
User Training
SaaS Support
Phone Support
CRM Documentation

+12 more

Qualifications

Associate's Degree
Bachelor's Degree

About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.