Customer Support Specialist

PPRO(1 month ago)

HybridFull TimeMedior$73,144 - $98,037 (estimated)Customer Support

About this role

The Customer Support Analyst II at PPRO is responsible for delivering high-quality technical and functional support to clients using the company’s payment services. Based in Munich within the Payment Services Support team, the role focuses on ensuring a seamless client experience and supporting operational excellence. This position involves working with global stakeholders and supporting the full client lifecycle from onboarding through ongoing service. It is well-suited for individuals who are detail-oriented and passionate about client satisfaction in the payments/fintech space.

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Required Skills

Customer Support
Technical Support
Functional Support
Merchant Onboarding
Payment Processing
Issue Troubleshooting
Ticket Management
Client Coordination
Billing Support
Reconciliation Support

+13 more

Qualifications

2-3 Years Experience in Customer Support
Experience in Payments or Fintech
Proficiency with Zendesk
Proficiency with Freshdesk
Bachelor's Degree in Information Technology
Bachelor's Degree in Business Administration

About PPRO

ppro.com

New Relic is a cloud-based observability platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), infrastructure and container monitoring, logs, metrics, distributed tracing, real user and synthetic monitoring, dashboards, alerts, and AI-assisted analysis. Delivered as SaaS with language- and platform-specific agents, APIs, and integrations for cloud providers and CI/CD tooling, it provides end-to-end visibility across modern, distributed stacks. Teams use New Relic to correlate telemetry, speed root-cause detection, and improve reliability and customer experience.