Customer Support Specialist
Cision(9 days ago)
About this role
Cision is seeking a Customer Support Specialist to join their support team. The role focuses on assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. It involves collaboration with various internal teams to help customers adopt the company's software products successfully.
Required Skills
- Customer Support
- Ticketing
- Product Knowledge
- Communication
- Problem Solving
- Microsoft Office
- Customer Satisfaction
- Issue Resolution
- Support Tools
- CRM
About Cision
cision.comCision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.
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