Customer Support Specialist

saas.group(5 days ago)

RemoteFull TimeMedior$40,000 - $60,000Customer Support

About this role

A Customer Support Specialist at DAKboard is responsible for providing technical support, troubleshooting integrations, and creating knowledge base content to enhance user experience. The role involves acting as a liaison between customers and engineering, focusing on product simplification and support excellence. This is a remote position within a small, high-impact team that aims to improve the company's support ecosystem.

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Required Skills

troubleshooting
Integrations
Customer Support
Technical Writing
Product Knowledge

About saas.group

saas.group

WP Rocket is a WordPress performance company best known for its WP Rocket caching plugin that speeds up sites through page caching and front‑end optimizations. Its product bundle includes cache preloading, file minification/concatenation, deferred JavaScript, lazy loading, image optimization, database cleanup, and easy CDN integration. Aimed at site owners, agencies, and hosts, WP Rocket balances an easy, non‑technical setup with developer hooks and compatibility for eCommerce and multisite environments. It’s widely used for delivering measurable load‑time and SEO improvements, backed by documentation and support from the WP Media team.

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