Customer Support Specialist
8am(2 days ago)
About this role
8am is seeking a motivated Customer Support Specialist, Payments, to provide consistent and reliable support to its customers. The role involves handling inquiries, troubleshooting, and educating clients on product usage. The team values continuous learning, community, and a collaborative environment.
Required Skills
- Customer Support
- Troubleshooting
- Communication
- Product Knowledge
- Excel
- Word
- PowerPoint
- Problem Solving
- AI Tools
Qualifications
- Bachelor’s degree
About 8am
8am.com8am (formerly AffiniPay) provides integrated software and payments solutions for legal, accounting, and professional services firms. Their platform unites client intake, case and practice management, CRM, billing, and secure payment processing (including LawPay and MyCase products) to streamline workflows from intake to payment and maintain compliance. Founded in 2005 and based in Austin, 8am focuses on helping firms—especially personal injury and small-to-mid sized practices—simplify operations so they can concentrate on clients and outcomes.
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