Customer Support Specialist
Hiya(19 hours ago)
About this role
Hiya is seeking a Customer Support Specialist to manage the end-to-end support experience for enterprise customers, focusing on high-quality, scalable support processes and customer satisfaction. The role involves building support systems, troubleshooting issues, and collaborating with cross-functional teams to improve customer outcomes.
Required Skills
- Zendesk
- Salesforce
- API
- Support Documentation
- Process Improvement
- Troubleshooting
- Customer Support
- Technical Communication
- Support Platforms
- Cross-functional Collaboration
About Hiya
www.hiya.comHiya is a technology company focused on enhancing telecommunications by combating spam and fraud calls. Their platform provides innovative solutions such as Branded Call and Spam Analytics, which help businesses connect more effectively with customers while ensuring that legible calls are properly identified. Hiya also offers a range of AI-driven products, including voice detection and automated phone assistants aimed at improving user experience. Their services are utilized globally, catering to various sectors including enterprises, call centers, and small businesses.
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