Customer Support Specialist
Hiya
About this role
Hiya is seeking a Customer Support Specialist to enhance the support experience for enterprise clients and help develop scalable support systems. The role involves managing support processes, improving workflows, and collaborating with product and engineering teams to ensure high customer satisfaction. It is a strategic position focused on building the support function as the company scales globally.
Skills
About Hiya
www.hiya.comHiya is a technology company focused on enhancing telecommunications by combating spam and fraud calls. Their platform provides innovative solutions such as Branded Call and Spam Analytics, which help businesses connect more effectively with customers while ensuring that legible calls are properly identified. Hiya also offers a range of AI-driven products, including voice detection and automated phone assistants aimed at improving user experience. Their services are utilized globally, catering to various sectors including enterprises, call centers, and small businesses.
Recent company news
Business WireHiya and Deutsche Telekom Bring Branded Calling at Scale to Germany, Helping Businesses Reach Customers in the Moments That Matter
Jan 8, 2026
Business InsiderMy daughters inspired me to launch my company. It was acquired in a $260 million deal.
Sep 22, 2025
Built InHiya Inc. Careers, Perks + Culture
Nov 17, 2025
Adam MendlerPeople Follow People: Interview with Darren Litt, Co-Founder and CEO of Hiya Health
May 21, 2025
Pulse 2.0Hiya Health: Interview With Co-Founder & CEO Darren Litt About The Children’s Nutrition Brand
Dec 22, 2025
About Hiya
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Hiya.
Salary
$55k
per year