Customer Support Specialist

Hiya(6 hours ago)

HybridFull TimeJunior$55,000 - $55,000Sales - Customer Success

About this role

Hiya is seeking a Customer Support Specialist to enhance the support experience for enterprise clients and help develop scalable support systems. The role involves managing support processes, improving workflows, and collaborating with product and engineering teams to ensure high customer satisfaction. It is a strategic position focused on building the support function as the company scales globally.

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Required Skills

Customer Support
Zendesk
Salesforce Service Cloud
API
Troubleshooting
Documentation
Process Improvement
Communication
Technical Aptitude
Problem Solving

About Hiya

www.hiya.com

Hiya is a technology company focused on enhancing telecommunications by combating spam and fraud calls. Their platform provides innovative solutions such as Branded Call and Spam Analytics, which help businesses connect more effectively with customers while ensuring that legible calls are properly identified. Hiya also offers a range of AI-driven products, including voice detection and automated phone assistants aimed at improving user experience. Their services are utilized globally, catering to various sectors including enterprises, call centers, and small businesses.

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