Customer Support Specialist
Prelude
About this role
A Customer Success Support Specialist at Prelude ensures exceptional client experience by managing support, onboarding, and proactive optimization of client usage. The role involves understanding client business needs, resolving technical issues, and contributing to support process improvements.
Skills
About Prelude
preludeedc.comPrelude EDC offers a flexible, compliant electronic data capture (EDC) platform designed for complex clinical trials and research. It focuses on faster, more efficient trial builds and cleaner data, supported by customer assistance at every stage, including a free demo. The solution emphasizes smarter EDC for complex research, combining scalability with regulatory alignment to accelerate data collection. Suitable for sponsors and CROs, Prelude aims to provide reliable, end-to-end EDC capabilities for challenging studies.
About Prelude
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$70k – $90k
per year