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© All Rights Reserved. ApplyBlast.com
sonova
The Customer Support Specialist responds to customer inquiries and resolves issues to enhance the customer experience at Sonova businesses. This role involves managing high volumes of inbound calls and addressing concerns related to shipments, orders, and billing. The position requires collaboration with internal teams to ensure seamless service and consistent achievement of performance metrics.
Sonova is a Swiss-based global hearing care company that develops, manufactures, and distributes hearing solutions and services. Its portfolio spans hearing instruments (brands like Phonak, Unitron and Hansaton), cochlear implant systems (Advanced Bionics), wireless communication accessories and a network of audiological care and retail services. Sonova emphasizes innovation in audiology, digital connectivity and patient-centered care to improve communication and quality of life for people with hearing loss. The company serves clinicians and consumers worldwide through direct operations and partner channels.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for sonova.
27% below the average for this role