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Customer Support Specialist at J.D. Power - ApplyBlast

Customer Support Specialist

J.D. Power

19 days ago

3.8 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

The Customer Support Specialist serves as the frontline of the customer experience, providing accurate and empathetic support to dealership users across automotive applications, data, and services. This role focuses on diagnosing issues, guiding users through complex workflows, and managing expectations in fast-paced dealer environments. The specialist partners with dealers and internal teams to ensure timely resolutions while acting as a trusted advisor on technology and operational realities.

Responsibilities

Diagnose and resolve customer issues across automotive data and workflow platforms
Document cases accurately in CRM and ticketing systems while adhering to SLAs
Collaborate with product and engineering teams to surface recurring defects