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Customer Support Supervisor at Datamark, Inc. - ApplyBlast

Customer Support Supervisor

Datamark, Inc.

2 months ago

Chennai, Tamil Nadu, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Supervisor role involves overseeing a team of support agents, ensuring high-quality service delivery, and handling escalated customer issues. This position focuses on maintaining service standards, coaching staff, and coordinating with other departments to resolve client concerns efficiently.

Responsibilities

Supervise daily customer support operations
Monitor and improve service quality metrics
Train and coach support team members
Handle escalated customer issues
Coordinate with other departments to resolve client problems

Skills

About Datamark, Inc.

datamark.net

Headquarters

El Paso, Texas, United States

Company Size

1001-5000 employees

Founded

1989

View Profile

DATAMARK, Inc. is a premier provider of Contact Center and Business Process Outsourcing (BPO) solutions, catering primarily to Fortune 500 companies. Based in El Paso, Texas, DATAMARK specializes in delivering high-quality customer service, call center operations, and a range of business process solutions designed to enhance operational efficiency. The company is recognized for its commitment to excellence and its capability to customize services to meet the unique needs of large-scale businesses. With a focus on innovation and customer satisfaction, DATAMARK continues to be a trusted partner in the BPO sector.