Customer Support Supervisor

The Customer Support Supervisor leads daily operations for Tier II and III support teams, managing desktop and field service technicians across multiple sites for an enterprise IT program. This hands-on role involves supervising staff, ensuring SLA and AQL compliance, coordinating dispatch and on-site coverage, and overseeing hardware refresh and deployment activities. The position requires independent analysis and judgment to resolve escalated incidents and maintain secure, documented resolutions for a large user base.