Customer Support Tools & Systems Specialist
Taskrabbit(1 month ago)
About this role
A Customer Service Tools & Systems Specialist at Taskrabbit helps ensure the customer service technology stack operates effectively by developing technical expertise and supporting system improvements. The role partners with Product, Engineering, Training, and Operations to enable better agent and customer experiences through smarter systems and automation. It's a hybrid, developing position suited to someone early in their technical career who is eager to learn and grow.
Required Skills
- Zendesk Administration
- Chatbot Management
- Automation Support
- Ticket Routing
- Workflow Optimization
- Reporting
- User Access
- Troubleshooting
- Documentation
- Collaboration
+7 more
About Taskrabbit
taskrabbit.comTaskrabbit is an on‑demand services marketplace that instantly connects people and businesses with vetted local independent contractors (“Taskers”) for same‑day help with cleaning, furniture assembly, home repairs, moving, mounting, errands and other household chores. Customers book via the website or app to see transparent pricing, reviews and secure payments. Taskrabbit operates across North America and Europe and is part of the IKEA Group, focused on fast, reliable home‑service solutions.
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