Customer Support Tools & Systems Specialist
Taskrabbit
About this role
A Customer Service Tools & Systems Specialist at Taskrabbit helps ensure the customer service technology stack operates effectively by developing technical expertise and supporting system improvements. The role partners with Product, Engineering, Training, and Operations to enable better agent and customer experiences through smarter systems and automation. It's a hybrid, developing position suited to someone early in their technical career who is eager to learn and grow.
Skills
About Taskrabbit
taskrabbit.comTaskrabbit is an on‑demand services marketplace that instantly connects people and businesses with vetted local independent contractors (“Taskers”) for same‑day help with cleaning, furniture assembly, home repairs, moving, mounting, errands and other household chores. Customers book via the website or app to see transparent pricing, reviews and secure payments. Taskrabbit operates across North America and Europe and is part of the IKEA Group, focused on fast, reliable home‑service solutions.
Recent company news
Business InsiderAs AI reshapes the labor market, Taskrabbit is poised to benefit, CEO says
4 days ago
AOL.comAs AI reshapes the labor market, Taskrabbit is poised to benefit, CEO says
1 day ago
ABC NewsOutsourcing Your Errands: TaskRabbit Allows People to Rent Themselves Out for Odd Jobs
3 weeks ago
Fast CompanyTaskrabbit’s founder: AI is making traditional skills obsolete
1 month ago
Built InTaskrabbit Careers, Perks + Culture
1 month ago
About Taskrabbit
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Taskrabbit.
Salary
$65k – $87k
per year