Customer Support
Unify(1 month ago)
About this role
The Customer Support role at Unify focuses on enhancing customer experiences while building and optimizing the support infrastructure for the company's outbound sales platform. Responsibilities include serving as a customer advocate, developing knowledge base content, driving product insights through user feedback analysis, and implementing scalable operational processes. This role demands collaboration with product and engineering teams to identify improvement opportunities and innovate support strategies, ideal for someone with 2-4 years of relevant experience and strong analytical skills.
Required Skills
- Customer Advocacy
- Knowledge Base Development
- Product Insights
- Operational Scaling
- Testing Strategies
- Cross-Functional Collaboration
- Dashboard Maintenance
- User Documentation
- Data Analysis
- Excel Proficiency
+6 more
About Unify
unifygtm.comUnify is a comprehensive growth platform that transforms business expansion into a science through leveraging intent signals. The system enables organizations to capture crucial intent data, automate engagement with AI agents, and run personalized outbound marketing campaigns all from a single interface. Unify's robust tools empower users to create and manage scalable workflows that enhance prospect outreach, making it easier to reach the right audience at the right moment. By using Unify, businesses can drive pipeline growth and optimize revenue generation efficiently.