Customer Support

Unify

3 months ago

3.7 on Glassdoor

New York, NY

Onsite

Full Time

Junior

2 applicants

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About this role

The Customer Support role at Unify focuses on enhancing customer experiences while building and optimizing the support infrastructure for the company's outbound sales platform. Responsibilities include serving as a customer advocate, developing knowledge base content, driving product insights through user feedback analysis, and implementing scalable operational processes. This role demands collaboration with product and engineering teams to identify improvement opportunities and innovate support strategies, ideal for someone with 2-4 years of relevant experience and strong analytical skills.

Skills

About Unify

unifygtm.com

Unify is a comprehensive growth platform that transforms business expansion into a science through leveraging intent signals. The system enables organizations to capture crucial intent data, automate engagement with AI agents, and run personalized outbound marketing campaigns all from a single interface. Unify's robust tools empower users to create and manage scalable workflows that enhance prospect outreach, making it easier to reach the right audience at the right moment. By using Unify, businesses can drive pipeline growth and optimize revenue generation efficiently.