Customer Technical Advocate
Ciena(4 days ago)
About this role
Ciena is seeking a Senior Associate, Customer Technical Advocate to enhance customer loyalty by providing technical engagement and advocacy for strategic accounts. The role involves building trusted relationships, managing support cases, and acting as a technical advisor to optimize service quality and customer satisfaction.
Required Skills
- Technical Support
- Customer Engagement
- Network Engineering
- Technical Presentations
- Troubleshooting
- Account Management
- Support Escalation
- Communication
- Analysis
- Solution Development
About Ciena
ciena.comCiena is a global leader in optical and routing systems, services, and automation software.
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