Technical Customer Success Manager, UK (remote)

Nash(1 month ago)

RemoteFull TimeSenior$132,140 - $177,277 (estimated)Customer Experience

About this role

A Technical Customer Success Manager at Nash is responsible for managing and growing strategic enterprise accounts, ensuring customer adoption and performance on the Nash platform. This role involves collaborating with customer product and engineering teams to design and optimize solutions, driving measurable outcomes related to KPIs such as delivery performance and defect reduction. The manager will act as a technical advisor and advocate for their accounts, troubleshooting issues, identifying improvement opportunities, and facilitating long-term growth and retention. The position requires strong technical fluency and expertise in API integrations and problem-solving within complex systems.

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Required Skills

Customer Account Management
Technical Problem Solving
Solution Design
Integration Guidance
Performance Measurement
Account Growth
Issue Resolution
Cross-Functional Advocacy
Customer Relationship Ownership
Technical Fluency

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About Nash

www.nash.ai

Nash Technologies offers AI-driven infrastructure for logistics, focusing on enhancing delivery operations. Their platform integrates features such as dispatching, routing, tracking, customer engagement, returns management, and fraud detection, aimed at facilitating and streamlining last-mile logistics for businesses. With a global reach and a commitment to improving delivery efficiency, Nash supports diverse industries, including grocery, retail, restaurants, and pharmacy. The company emphasizes operational flexibility and intelligent process automation to optimize fulfillment and improve customer experience.