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CX Advisory Consultant at Genesys - ApplyBlast

CX Advisory Consultant

Genesys

1 month ago

Tokyo, Japan

Hybrid

Full Time

Medior

0 applicants

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About this role

The CX Advisory Consultant helps organizations across APAC design, build, and scale AI-powered customer experiences by connecting business strategy with digital, cloud, and automation transformation. This role involves guiding executives and operations teams to turn strategic visions into measurable outcomes using Genesys solutions. The consultant will blend strategy, journey design, analytics, and change leadership to shape future customer experience initiatives.

Responsibilities

Design and build AI-powered customer experiences and transformation roadmaps
Operationalize AI use cases and drive scaled rollouts with governance
Lead change management and adoption initiatives to accelerate time-to-value

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.