CX Analyst
Amartha
About this role
A CX Analyst at Amartha focuses on improving customer service operations by monitoring ticket handling, managing escalations, and ensuring service performance meets KPIs and SLAs. The role involves conducting performance analysis, providing coaching to agents, and identifying operational improvements.
Skills
Qualifications
About Amartha
amartha.comAmartha is an Indonesian technology company focused on creating a more equitable society through a digital financial ecosystem. With a vision to foster prosperity across Indonesia, Amartha leverages technology to enhance access to financial services. The company provides a platform that connects micro-entrepreneurs with investors, promoting financial inclusion and economic growth. By integrating innovative solutions, Amartha aims to empower individuals and communities towards sustainable financial wellbeing.
Recent company news
Tech in AsiaAmartha banks on grassroots strategy to drive financial inclusion
3 days ago
Yahoo FinanceWith Global Investor Support, Amartha Financial Launches Digital Services for Indonesian Grassroots Entrepreneurs in 50,000 Villages
Aug 26, 2025
Biometric UpdateAmartha launches digital wallet to drive financial inclusion in Indonesia
Sep 5, 2025
FinTech FuturesIndonesian fintech Amartha secures $55m from three European development finance institutions
Jun 20, 2025
MynewsdeskSwedfund, Finnfund and BIO join IFC-led syndication to invest in Amartha, improving access to finance for women in rural Indonesia
May 9, 2025
About Amartha
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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