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Workforce Manager at Roadie - ApplyBlast

Workforce Manager

Roadie

11 days ago

3.1 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

Roadie is seeking a Workforce Manager to lead workforce planning and real-time operations for its 24/7 Support organization. This role involves forecasting demand, developing scheduling resources, and ensuring optimal coverage across phone, chat, and channels to deliver a great user experience. The position requires partnering with internal teams and BPO partners to improve workflows, automation, and self-service while managing peak periods and service disruptions.

Responsibilities

Lead workforce planning and real-time operations for 24/7 Support organization
Develop Real-Time Analysts and scheduling resources through coaching and accountability
Own forecasting, staffing, and headcount planning across Support channels and BPO partners

Skills

About Roadie

roadie.com

Headquarters

Atlanta, Georgia, United States

Company Size

201-500 employees

Founded

2014

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Roadie is a local same‑day and last‑mile delivery platform that connects businesses with a network of drivers to provide fast, flexible, and cost‑effective shipping. It supports on‑demand and scheduled deliveries—including big‑and‑bulky and specialty items—with real‑time tracking and integrations for retailers, e‑commerce platforms, and supply‑chain partners. Companies use Roadie to speed up fulfillment, lower last‑mile costs, and offer reliable local delivery options to customers.