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CX Insights Consultant – Operations at U.S. Bank - ApplyBlast

CX Insights Consultant – Operations

U.S. Bank

4 months ago

3.3 on Glassdoor

Minneapolis, MN

Hybrid

Full Time

Senior

0 applicants

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About this role

The CX Insights Consultant – Operations at U.S. Bank leads customer experience insights for the Contact Center channel within the Enterprise Analytics & Customer Experience organization. This high-visibility consultative role involves translating Voice of Customer and operational data into clear insights and prioritized improvement opportunities for senior leaders. The position focuses on storytelling, influencing stakeholders, and advocating for the customer through data-driven narratives and actionable recommendations.

Responsibilities

Lead customer experience insights for the Contact Center channel
Analyze survey and experience data to identify trends and key drivers
Synthesize qualitative and quantitative data into compelling narratives
Present insights and performance updates to senior leaders
Advocate for the customer in cross-functional discussions and decisions

Skills

Qualifications

Bachelor's degreeMaster's degree

About U.S. Bank

usbank.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

10001+ employees

Founded

1863

View Profile

Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.