CX Operations Lead
Mento(1 month ago)
About this role
The CX Operations Lead at Mento builds the operational systems that enable the Customer Experience team to scale high-touch coaching and partnerships. This role focuses on transforming manual processes into proactive, automated workflows and designing dashboards and cross-functional processes to improve account health and member satisfaction. The position begins with hands-on execution and evolves toward continuous improvement through process optimization and data-driven decision-making.
Required Skills
- HubSpot
- Zapier
- CRM Architecture
- Automation
- Process Improvement
- Project Management
- Onboarding
- Renewals
- Account Management
- Customer Success
+6 more
About Mento
mento.coMento is a coaching and mentorship platform that connects professionals and teams with vetted, experienced leaders for personalized 1‑on‑1 coaching and leadership development. They provide tailored programs for founders, executives, managers, and companies, combining hands‑on expertise, frameworks, and resources to accelerate growth and resilience. Organizations use Mento to scale leadership development, improve manager effectiveness, and deliver targeted coaching and mentorship at speed.