CX Operations Lead
Mento
About this role
The CX Operations Lead at Mento builds the operational systems that enable the Customer Experience team to scale high-touch coaching and partnerships. This role focuses on transforming manual processes into proactive, automated workflows and designing dashboards and cross-functional processes to improve account health and member satisfaction. The position begins with hands-on execution and evolves toward continuous improvement through process optimization and data-driven decision-making.
Skills
About Mento
mento.coMento is a coaching and mentorship platform that connects professionals and teams with vetted, experienced leaders for personalized 1‑on‑1 coaching and leadership development. They provide tailored programs for founders, executives, managers, and companies, combining hands‑on expertise, frameworks, and resources to accelerate growth and resilience. Organizations use Mento to scale leadership development, improve manager effectiveness, and deliver targeted coaching and mentorship at speed.
Recent company news
KGET.comMento Buru & friends to celebrate Bob Marley’s 81st birthday at Temblor Brewing Co.
1 month ago
ReutersImporters brace for $150 billion tariff refund fight if Trump loses at Supreme Court
Jan 9, 2026
FreightWavesBorderlands Mexico: Tariffs forcing nearshoring, regional sourcing, experts say
Nov 9, 2025
CoveragerMento raises ¥1.6B to launch AI-powered platform for middle managers
Apr 18, 2025
Offshore Engineer MagazineMento Platform Off Trinidad and Tobago Produces First Gas
May 29, 2025
About Mento
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Mento.
Salary
$120k – $161k
per year