CX - Operations Specialist

14 hours ago

Remote

Contract

Junior

0 applicants

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About this role

A Complex Case Resolver at Tabby handles intricate customer issues related to payments, refunds, disputes, and banking anomalies. The role involves independent investigation, direct customer communication, and judgment-based decision-making while collaborating with coaches and improving internal systems.

Skills

About ai

tabby.ai

Tabby is a buy‑now‑pay‑later fintech that lets shoppers split purchases into interest‑free instalments. Customers can split payments into four monthly payments with no interest or fees through the Tabby app or at checkout. Tabby also partners with merchants to integrate its BNPL solution and boost conversion and average order value across the Middle East (including the UAE and neighboring markets). The company emphasizes a simple, app‑first digital experience for both consumers and retailers.