CX Strategy Director
TheLab
About this role
A CX Strategy Director leads the development of customer experience strategy, translating business goals and customer insights into actionable design direction. The role focuses on aligning creative vision with business outcomes, managing product roadmaps, and ensuring design decisions are data-driven and research-backed.
Skills
About TheLab
thelab.coTheLab is a global digital agency with offices in New York, Los Angeles, Istanbul and Sydney that partners with leading brands. They build technology platforms, develop digital and social media strategies, and create user-first content for websites, advertising and video. Focused on conversion and measurable impact, they combine design and engineering to deliver performant, inspiring experiences. TheLab offers end-to-end services from strategy through execution to move the needle on brand and business results.
About TheLab
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$155k
per year