De-Escalations Management Representative
Newrez LLC
About this role
The De-Escalations Manager oversees homeowner escalations within the residential mortgage business, serving as the central contact for issue resolution and ensuring customer satisfaction. The role requires rapidly assessing issues, identifying root causes, and coordinating with internal teams and senior leadership to develop and implement lasting solutions. The manager analyzes customer feedback and trends to improve processes and minimize future escalations.
Skills
About Newrez LLC
newrez.comExceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today.
Recent company news
Business WireNewrez Earns Fannie Mae STAR Performer Honors Across All Three Categories
6 days ago
National Mortgage ProfessionalBroker, Correspondent Channels Drive Non-QM Growth As Newrez Q2 Originations Surge – NMP
Jul 28, 2025
Law360Mortgage Statements Class Action Tossed, For Now
1 month ago
Inman Real Estate NewsNewrez Pays $2.3M to Settle Caliber Overcharge Allegations
Aug 18, 2025
National Mortgage ProfessionalFormer Rocket CTO Woodring Lands At Newrez
Jun 10, 2025
About Newrez LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Newrez LLC.
Salary
$108k – $142k
per year