De-Escalations Management Representative
Newrez LLC(1 month ago)
About this role
The De-Escalations Manager oversees homeowner escalations within the residential mortgage business, serving as the central contact for issue resolution and ensuring customer satisfaction. The role requires rapidly assessing issues, identifying root causes, and coordinating with internal teams and senior leadership to develop and implement lasting solutions. The manager analyzes customer feedback and trends to improve processes and minimize future escalations.
Required Skills
- Verbal Communication
- Written Communication
- Customer Focus
- Empathy
- Interpersonal Skills
- Negotiation
- Root Cause Analysis
- Analytical Thinking
- Problem Solving
- Decision Making
+3 more
About Newrez LLC
newrez.comExceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today.
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