Delivery Solution Architect

NICE(9 days ago)

HybridFull TimeSenior$95,000 - $125,000Professional Services

About this role

The Delivery Solution Architect at NiCE is responsible for guiding the implementation of NICE CXone solutions, providing technical expertise, and ensuring customer success through project leadership and business engagement. The role involves working closely with clients, internal teams, and product stakeholders to support solution delivery and long-term value.

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Required Skills

Customer Engagement
CXone
API
Project Management
Solution Design
Infrastructure
Cloud
Product Suite
Contact Center
Technical Support

Qualifications

BS/BA in a technical field (CS/IS/EE)
5+ years of customer engagement and CX industry experience
3+ years in Technical or Customer Support operations

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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