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Designated Support Engineer III at Zscaler - ApplyBlast

Designated Support Engineer III

Zscaler

1 month ago

3.3 on Glassdoor

Mohali, Punjab, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Designated Support Engineer III provides the highest level of technical support within the Technical Assistance Center, resolving complex and critical issues escalated from lower-level support teams. This role involves debugging security and network problems, collaborating with Engineering to reproduce and troubleshoot customer issues, and documenting resolutions. The position requires deep expertise in networking protocols, VPN configurations, and enterprise authentication to ensure customer success.

Responsibilities

Resolve complex security and network issues escalated from lower support levels
Interface with Engineering teams to assist customers with testing and troubleshooting
Reproduce customer issues to verify problems and provide feedback to Operations

Skills

About Zscaler

zscaler.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.