Deskside Support Manager

Example Corp(2 days ago)

Washington, DCOnsiteFull TimeManager$82,550 - $149,225IT Services

About this role

Leidos is seeking a Deskside Support Manager to lead and manage IT service delivery for a federal client within the Department of Justice. The role involves overseeing a team of technicians across multiple locations, ensuring high-quality support, managing escalations, and maintaining service level agreements. It offers an opportunity to contribute to digital modernization efforts and work in a mission-driven environment.

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Required Skills

IT Service Management
Help Desk
Customer Support
Team Leadership
ServiceNow
Troubleshooting
End-User Support
Incident Management
Problem Management
Active Directory

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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