Enterprise Service Desk Lead Technician
02 CACI, INC.-FEDERAL(13 days ago)
About this role
The Enterprise Service Desk Lead Technician supports the Department of the Air Force by providing technical support and mentorship to technicians. They handle complex issues, manage incidents, and contribute to process improvements within a high-tempo, mission-focused environment.
Required Skills
- Help Desk
- Technical Support
- Incident Management
- ServiceNow
- Troubleshooting
- End User Support
- Mentoring
- Network Support
- IT Support Tools
- Systems Knowledge
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