Deskside Technician (RKB, Junior)

Empower AI is seeking a motivated Deskside Technician to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program. The role involves determining root causes, implementing solutions, and ensuring secure configurations for approximately 13,000 users across multiple security enclaves. This is an onsite position in Quantico, VA, with up to 10% travel involved.