Deskside Technician (RKB) - Secret Cleared

This role involves performing in-depth diagnostic analysis and resolution of escalated Tier II end-user computing, printing, and classroom technology issues for a Department of War agency. The technician determines root cause, implements corrections, plans workstation deployments, and ensures STIG compliance while providing on-site printer support. The position requires independent judgment and discretion in resolving complex technical issues across multiple security enclaves.