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© All Rights Reserved. ApplyBlast.com
Hewlett Packard Enterprise
The Digital Customer Success Manager drives customer adoption, consumption, and growth of HPE's as-a-Service offerings through a primarily remote engagement model. Acting as a trusted advisor, the role leverages digital tools and data-driven insights to help customers achieve business outcomes and maximize their HPE investments. The position involves proactive relationship management, cross-functional collaboration, and guiding customers through onboarding, upsell, cross-sell, tech refresh, and renewal processes.
Headquarters
The Woodlands, Texas, United States
Company Size
10001+ employees
Founded
1939
Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hewlett Packard Enterprise.
Hewlett Packard Enterprise didn’t post a salary, so this is our estimate from similar listings.
Hewlett Packard Enterprise Announces $2 Billion Debt Offering
17 hours ago
Account Management Strategically determines priority and depth for each account in the portfolio. Coordinates cross-functional resources to develop and execute against prioritization. Leverages relevant data (e.g., individual customer plan, analysis, available resources/programs) to craft and implement strategic plans that meet or exceed quota for the upcoming quarter/half. Ensures a strategic and cohesive plan across consumption, upsell, and renewal. Utilizes investment programs to maximize impact across customers. Leverages existing sales plays and prioritized partners to drive new business and pipeline creation. Coordinates and participates in the development of success plans for unified support and consumption plans for MACC customers, in partnership with customer success (e.g., CSAM) teams. Develops co-sell strategy with partner(s) as part of portfolio planning. Develops and leverages advanced industry knowledge. Holds self and others accountable for agreed upon time frames. Drives collaboration with internal and external stakeholders to achieve revenue targets and key deadlines. Coordinates strategic alignment of teams and resources with customer needs to enhance experience. Delivers organizational insights and aligns virtual teams with key opportunities. Leverages a broad network within and across partner ecosystem and resources to optimize account performance. Proactively identifies and qualifies business opportunities, guiding them through the sales lifecycle to expand customer engagement. Advocates MSFT solutions to the customer by demonstrating value and encouraging upsell/cross-sell opportunities. Engages with customer leaders and stakeholders to discuss budget considerations and align strategic priorities for investment. Attends to and proactively addresses renewals and anniversaries for both enterprise agreement (EA) and cloud solution provider (CSP), optimizing customer engagement. Customizes renewal options that align with partners and customer business outcomes and licensing vehicle. Identifies opportunities to consolidate and proactively engages in cross- and upsells that closely align with customer priorities and predicted outcomes. Adheres to process for forecasting and timing renewals to accelerate growth, consumption, and on-time renewals. Designs and directs actions for T-minus plans with a focus on strategic impact. Understands available licensing SKUs and programs. Defines negotiation strategies and stakeholder maps. Collaborates with partners to ensure right outcome(s) for the customer. Works with customers and partners to drive assessments and deep dives into customer environments. Understands and leverages investments in best possible way during renewal process. Conducts in-depth assessments into customer environments to understand needs and coordinates and implements resources and internal partners (e.g., commercial executives) to drive growth and consumption targets. Builds and deepens relationships with customers and implements a tiered approach to cadence of customer engagements across multiple lines of business. Develops deep understanding of customer business and drives business discussions (e.g., ROI). Demonstrates a strong understanding of the strategic customers' business strategy and the direction of appropriate industry(ies). Completes required training and certifications. Develops and implements personal development plan. Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 3+ years sales and negotiation experience or related work experience OR 5+ years sales and negotiation experience OR equivalent experience. Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 8+ years sales and negotiation experience or related work experience OR 10+ years technology sales and negotiation experience OR equivalent experience.
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