mend io
The Digital Success Manager defines, builds, and manages the "Digital Touch" program, architecting an end-to-end automated customer journey for the long-tail segment to drive adoption, retention, and growth. This role focuses on creating automated engagement workflows, optimizing onboarding processes, and leveraging data insights to monitor customer health and identify upsell opportunities. The position requires collaboration with internal teams to align digital strategies with broader customer success goals and ensure a consistent, high-quality customer experience.
Headquarters
Boston, Massachusetts, United States
Company Size
201-500 employees
Founded
2011
Mend.io is an application security and AI security company that provides a unified platform for securing code, open source dependencies, and AI-powered applications. Its platform includes tools for software composition analysis (SCA), static application security testing (SAST), dynamic testing (DAST), AI red teaming, runtime protection, and automated dependency updates. Mend.io helps development and security teams detect vulnerabilities, prioritize risks, automate remediation, and meet compliance requirements such as the EU AI Act and Executive Order 14028.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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