Customer Success Strategy & Digital Journey Manager (f/m/d)
doinstruct(27 days ago)
About this role
A Customer Success Strategy & Digital Journey Manager at doinstruct is responsible for designing, building, and optimizing the digital customer journey to enhance operational excellence and scalability. The role involves automating touchpoints, managing a segment of SMB customers, and collaborating across functions to improve customer success processes.
Required Skills
- Customer Success
- Data-Driven
- Automation
- Process Management
- Stakeholder Management
- Journey Mapping
- Dashboard
- Communication
About doinstruct
www.doinstruct.comDoinstruct is a software solution designed to streamline training and compliance processes for frontline workers. By employing an AI-driven platform, it automatically delivers and updates training content in 35+ languages, eliminating common barriers like paper documentation and language differences. Companies can improve operational efficiency and reduce costs through doinstruct's intuitive web app, which is designed for ease of use and scalability, ensuring every employee receives consistent training and updates. With a focus on compliance, doinstruct provides industry-specific training that meets international standards and ensures audit readiness.
View more jobs at doinstruct →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at doinstruct
Similar Jobs
Manager, Scaled Customer Success Strategy & Operations
Ramp(3 months ago)
Customer Success Manager – Digital Touch
Magnet Forensics(1 month ago)
Strategy & Operations, Customer Success
Ashby(1 month ago)
Customer Success Manager – Digital Touch
Magnet Forensics(30 days ago)
Head of Digital Client Experience
Second Nature(5 days ago)
Enterprise Customer Success Manager
TheyDo(19 days ago)