ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Dir, AMS Global Escalation Management at Hewlett Packard Enterprise - ApplyBlast

Dir, AMS Global Escalation Management

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Houston, Texas

Hybrid

Full Time

Director

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This executive role leads the Global Escalation Management team for North America, providing strategic oversight and operational direction for high-stakes customer escalations. The Director aligns cross-functional efforts with global standards while customizing strategies to meet regional business priorities and drive continuous improvement. Key duties include managing complex incidents, coaching senior professionals, and serving as a trusted advisor to executive leadership.

Responsibilities

Lead the AMS Global Escalation Management operating model and strategy
Provide executive oversight for critical, high-risk customer escalations
Develop and coach escalation managers and people leaders across the region
Monitor regional escalation trends and recommend strategic actions
Ensure timely executive-ready communication and risk assessments

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

View Profile

Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.