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Escalation Manager, Weekend Global Coverage at Everpure - ApplyBlast

Escalation Manager, Weekend Global Coverage

Everpure

1 month ago

3.6 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Escalation Manager, Weekend Global Coverage serves as the command lead for critical customer events across global regions during the weekend US coverage window. This role unites engineering, support, and executive teams to rapidly stabilize complex enterprise scenarios and ensure seamless cross-regional transitions. The position focuses on driving operational excellence, managing high-stakes incidents, and maintaining customer trust during high-pressure situations.

Responsibilities

Lead critical customer escalations and serve as incident commander during high-stakes events
Unify cross-functional teams to rapidly stabilize complex enterprise scenarios and restore environments
Drive global follow-the-sun handovers and execute post-incident reviews to prevent recurrent risks

Skills

About Everpure

purestorage.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

Founded

2009

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Everpure (formerly Pure Storage) is an enterprise data platform company that provides AI-ready, cloud-scale storage and data management solutions under its Everpure platform. Its offerings include FlashArray and FlashBlade all-flash storage, the Evergreen//One subscription service with six-nines reliability, and the Enterprise Data Cloud for unified, policy-driven data governance across on-premises and cloud environments. Everpure is designed to simplify enterprise AI, reduce operational costs and risk, and deliver nondisruptive upgrades through its Evergreen architecture.