Escalation Manager
MongoDB(18 days ago)
About this role
The Escalation Manager at MongoDB is a Technical Services role responsible for coordinating and driving the resolution of critical technical incidents and escalations across engineering, services, sales, product teams, and customers. The role emphasizes clear communication and transparency to senior management and supports incident reporting and post‑mortem processes; the position is based in Dublin with a hybrid work model.
Required Skills
- Incident Management
- Escalation Management
- Root Cause
- Stakeholder Management
- Executive Communication
- Troubleshooting
- Linux
- Cloud Platforms
- Databases
- PagerDuty
+1 more
About MongoDB
mongodb.comMongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.
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