Escalation Manager

MongoDB

2 months ago

4.0 on Glassdoor

Dublin, Ireland

Hybrid

Full Time

Manager

0 applicants

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About this role

The Escalation Manager at MongoDB is a Technical Services role responsible for coordinating and driving the resolution of critical technical incidents and escalations across engineering, services, sales, product teams, and customers. The role emphasizes clear communication and transparency to senior management and supports incident reporting and post‑mortem processes; the position is based in Dublin with a hybrid work model.

Skills

About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.