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Director, Application Support at Alkami Technology - ApplyBlast

Director, Application Support

Alkami Technology

4 months ago

3.1 on Glassdoor

Remote

Full Time

Director

31 applicants

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About this role

The Director of Application Support leads a team of support managers to deliver high-quality assurance for Alkami's digital banking solutions. This role fosters operational maturity and client experience by aligning support strategies with business goals and driving long-term retention. Critical duties include managing incident responses, overseeing on-call rotations, and representing the department in cross-functional forums to optimize platform stability.

Responsibilities

Translate strategic vision into concrete annual and quarterly execution plans
Omnial department-level KPIs like FRT, backlog age, and CSAT
Lead and mentor front-line Application Support Managers
Establish standard operating rhythms for daily queue reviews and SLA monitoring
Partner with cross-functional stakeholders to align priorities and trade-offs

Skills

Qualifications

Bachelor's degree in Computer ScienceMaster's degree in a relevant fieldITIL Certification

About Alkami Technology

alkami.com

Headquarters

Plano, Texas, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Alkami Technology is a digital banking platform provider serving banks and credit unions. Their Digital Sales & Service Platform combines three solutions — Onboarding & Account Opening, Digital Banking, and Data & Marketing — to deliver anticipatory, data-driven experiences that predict account holder needs. Alkami helps financial institutions grow deposits, deepen relationships, and drive revenue through connected digital banking experiences.