Director – Central Operations

The Director leads the Mexico City Nearshore Operations Call Center (NOCC) as an extension of US Novartis Patient Support operations, ensuring reliable execution of customer-facing and back-end workflows. This role provides leadership across business operations, launch excellence, and order management while aligning with US enterprise standards for process, quality, and compliance. The leader collaborates closely with US-based PSC stakeholders to scale capacity, support program transitions, and foster a high-performing site culture.