Manager, Customer Support

Restaurant365(20 days ago)

Mexico City, MexicoOnsiteFull TimeManager$132,523 - $174,210 (estimated)Customer Support

About this role

A Customer Support Manager at Restaurant365 will lead the nearshore support team based in Mexico, acting as the direct people leader responsible for performance, development, and alignment with US-based support leadership. The role focuses on building high-performing teams, enhancing customer experiences, and ensuring clear communication between the Mexico team and their US counterparts.

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Required Skills

Customer Support
Performance Management
Team Leadership
Bilingual Communication

Qualifications

3+ Years Experience in Customer Support Management

About Restaurant365

restaurant365.com

Restaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.