Manager, Customer Support
Restaurant365
About this role
A Customer Support Manager at Restaurant365 will lead the nearshore support team based in Mexico, acting as the direct people leader responsible for performance, development, and alignment with US-based support leadership. The role focuses on building high-performing teams, enhancing customer experiences, and ensuring clear communication between the Mexico team and their US counterparts.
Skills
Qualifications
About Restaurant365
restaurant365.comRestaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.
Recent company news
Verdict Food ServiceJack in the Box selects Restaurant365 for systemwide inventory
6 days ago
Finviz - Stock ScreenerJack in the Box Selects Restaurant365 As Its Sole Back-Office Inventory Platform
1 week ago
Restaurant BusinessTech supplier Restaurant365 lays off 9% of staff
Aug 14, 2025
PR NewswireVeteran Technology Executive Eric Cox Joins Restaurant365 as Chief Operating Officer
Jan 14, 2026
PR NewswireQuatrro Business Support Solutions Partners with Restaurant365 to Deliver Integrated Back-Office Solutions for Multi-Unit Restaurants
Nov 6, 2025
About Restaurant365
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Restaurant365.
Salary
$133k – $174k
per year