Director, Consumer Satisfaction

Mezzetta (1 month ago)

American Canyon, CA, California, United StatesOnsiteFull TimeDirector$200,000 - $220,000Quality Assurance

About this role

The Director of Consumer Satisfaction leads Mezzetta’s quality organization, overseeing Quality Assurance, Technical Services, and Continuous Improvement to maintain and elevate food safety and product standards across product lines. This senior leader partners with R&D, Operations, and Engineering to ensure a consistent, superior customer experience and to drive continuous improvement and regulatory compliance company-wide.

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Required Skills

Quality Control
Product Improvement
Supplier Quality
Food Safety
Process Improvement
Cross-Functional Collaboration
KPI Monitoring
Budget Management
Technical Support
Team Leadership

+4 more

Qualifications

4-Year Technical Degree (Preferred Food Science)
HACCP
GFSI
BRC
FSMS
Better Process Control Certification
Acidified Foods Certification

About Mezzetta

mezzetta.com

Mezzetta is a California-based, family-owned food company known for jarred peppers, olives, antipasti, pasta sauces and other Mediterranean-inspired condiments. The brand emphasizes preserving fresh, seasonal produce and celebrates the idea that sharing food is a way to share culture and family. Mezzetta products are sold through supermarkets and foodservice channels, and their site offers product information, recipes and serving inspiration.