Director - Customer Engagement and Performance

Mastercard(3 months ago)

Purchase, NYOnsiteFull TimeDirector$174,000 - $286,000Customer Engagement

About this role

The Director, Customer Engagement and Performance at Mastercard leads customer engagement across the North America Franchise, focusing on strengthening issuer relationships and supporting a healthy payments ecosystem. The role represents a senior strategic advisor, partnering across product and operations teams to inform executive decisions and enable long-term issuer success.

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Required Skills

Issuer Operations
Fraud Prevention
Customer Engagement
Data Analytics
Stakeholder Management
Communication
Project Management
Compliance
Performance Optimization
Cross-Functional Leadership

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Qualifications

Degree in Business or Related Field

About Mastercard

mastercard.ie

We connect and power an inclusive, digital economy that benefits people, businesses & governments worldwide by making transactions safe, simple & accessible.

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