Claros

Director, Customer Experience Strategy

Claros(17 days ago)

HybridFull TimeSenior$100,000 - $130,000Customer Experience
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About this role

The Director of Customer Experience Strategy at Clarios leads the development and execution of the company's long-term customer experience vision and strategic plan. They oversee customer journey design, insights analysis, and cross-functional alignment while managing a team of CX professionals to ensure a customer-centric approach across the organization.

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Required Skills

  • Customer Journey
  • Strategy
  • CX Measurement
  • Insights Analysis
  • Leadership
  • Stakeholder Management
  • Presentation Skills
  • Analytics
  • Innovation
  • Team Management
Claros

About Claros

clarios.com

Clarios designs and manufactures advanced battery technologies and energy-storage solutions for nearly every type of vehicle. As a global leader, it supplies OEMs and the aftermarket with high-performance battery systems and partners on electrification and battery-management technologies. The company emphasizes innovation, reliability and enabling vehicle capabilities—summed up by its tagline “Powering Performance and Possibility.” Clarios also operates a global footprint with lifecycle services that include remanufacturing and recycling to support sustainability and long-term performance.

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