VP, Customer Experience

Acrisure Innovation(3 months ago)

Oklahoma City, OKOnsiteFull TimeExecutive$155,303 - $204,620 (estimated)Customer Experience

About this role

The VP of Customer Insights & Strategy leads enterprise-wide customer experience (CX) and insights strategy, aligning executive stakeholders and annual planning around customer outcomes. The role owns voice-of-customer programs and turns customer, market, and financial data into insights that shape product and go-to-market strategy. The position focuses on improving the end-to-end customer journey to strengthen retention, adoption, and long-term growth.

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Required Skills

Customer Experience
Customer Insights
Voice Of Customer
NPS
CSAT
Churn Analysis
Customer Journey
CX Strategy
Strategic Planning
Executive Stakeholder Management

+10 more

Qualifications

Bachelor’s Degree
MBA

About Acrisure Innovation

acrisure.com

Acrisure is a global insurance broker and business-solutions firm that connects entrepreneurs and organizations with insurance, risk-management, and advisory services. It provides property & casualty, specialty, employee-benefit, and program solutions through a large network of partner agencies and technology platforms. Acrisure emphasizes tech-enabled distribution, data-driven risk analytics, and customized programs to help clients protect assets and scale their businesses. The firm blends brokerage expertise with fintech tools to streamline coverage, claims, and business operations.

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