VP, Customer Experience
Acrisure
About this role
The VP of Customer Insights & Strategy leads enterprise-wide customer experience (CX) and insights strategy, aligning executive stakeholders and annual planning around customer outcomes. The role owns voice-of-customer programs and turns customer, market, and financial data into insights that shape product and go-to-market strategy. The position focuses on improving the end-to-end customer journey to strengthen retention, adoption, and long-term growth.
Skills
Qualifications
About Acrisure
acrisure.comAcrisure is a global insurance broker and business-solutions firm that connects entrepreneurs and organizations with insurance, risk-management, and advisory services. It provides property & casualty, specialty, employee-benefit, and program solutions through a large network of partner agencies and technology platforms. Acrisure emphasizes tech-enabled distribution, data-driven risk analytics, and customized programs to help clients protect assets and scale their businesses. The firm blends brokerage expertise with fintech tools to streamline coverage, claims, and business operations.
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About Acrisure
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Acrisure.
Salary
$155k – $205k
per year