Customer Experience Strategy Specialist
Huatai Financial Holdings (Hong Kong) Limited(5 months ago)
About this role
A senior Customer Experience leader at FWD Group responsible for developing the enterprise CX strategy and framework to create differentiated, customer-centric experiences that drive loyalty, growth and lower operating costs. The role partners with leadership and cross-functional teams to align CX vision, standards and measurement across channels and markets.
Required Skills
- Customer Strategy
- Stakeholder Management
- Customer Analytics
- Journey Mapping
- Design Thinking
- Roadmap Delivery
- Process Improvement
- Project Management
- Change Management
- CX Measurement
About Huatai Financial Holdings (Hong Kong) Limited
com.hkN/A
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