Customer Experience Strategy Specialist
FWD.us
About this role
A senior Customer Experience leader at FWD Group responsible for developing the enterprise CX strategy and framework to create differentiated, customer-centric experiences that drive loyalty, growth and lower operating costs. The role partners with leadership and cross-functional teams to align CX vision, standards and measurement across channels and markets.
Skills
About FWD.us
fwd.usFWD.us is a U.S. advocacy organization focused on fixing the nation’s immigration and criminal justice systems. It works with policymakers, business leaders, advocates, and affected communities to drive policy change through research, campaigns, and lobbying. FWD.us pushes for reforms such as pathways to legal status, deportation relief, sentencing reform, and alternatives to incarceration to expand opportunity and protect civil rights. The group mobilizes a coalition of civic and business voices to shift public opinion and advance legislative solutions.
About FWD.us
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FWD.us.
Salary
$183k – $241k
per year
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