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© All Rights Reserved. ApplyBlast.com
Healthfirst
The Director of Customer Experience Strategy at Healthfirst leads the development and execution of strategies to improve Medicaid member engagement and satisfaction across key journeys. This role translates member insights and operational realities into actionable plans, partnering with cross-functional teams in product, IT, marketing, and population health to drive experience transformation. The position requires deep understanding of Medicaid populations, journey mapping, and data-driven personalization to advance equity and outcomes.
Headquarters
New York, New York, United States
Company Size
1001-5000 employees
Founded
1993
Healthfirst is a New York-based health insurer offering Medicare Advantage, Medicaid, Essential Plans, Child Health Plus, and other individual and family plans, along with long-term care options. Serving New York City, Long Island, Westchester, Rockland, Sullivan and surrounding areas, Healthfirst emphasizes a broad provider network, care coordination, and member resources to help New Yorkers access affordable health coverage.
5% below the average for this role