CX Orchestration Lead

Our Group(26 days ago)

HybridFull TimeSenior$110,086 - $147,918 (estimated)Marketing

About this role

The CX (Journey) Orchestration Lead is responsible for modernizing and transforming marketing and experience technologies to enable scalable personalized customer experiences. This role serves as the subject matter expert on marketing personalization and automation, partnering with strategy, MarTech, Analytics, and Operations to define and deliver journey experiences aligned to business objectives. The lead translates go-to-market plans into technical journey maps and drives standardization to scale personalization.

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Required Skills

Journey Orchestration
Personalization
Marketing Automation
Email Marketing
Segmentation
A/B Testing
Behavioral Analytics
Adobe Experience
Salesforce Marketing
CDP

Qualifications

Undergraduate Degree
Graduate Degree Preferred

About Our Group

vanguardjobs.com

New Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.

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