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Director, Customer Experience at B Lab Global - ApplyBlast

Director, Customer Experience

B Lab Global

14 days ago

Remote

Full Time

Director

0 applicants

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About this role

B Lab is seeking a Director, Customer Experience to lead the organization's Customer Experience function, responsible for creating consistent, intuitive, and valuable experiences that enable businesses to successfully engage with B Lab's certification, products, and services. The role involves designing customer journeys, translating customer insights into product and service improvements, and leading customer operations and account management coordination. This position requires a strategic leader with a proven track record in customer experience, success, and operations to drive measurable improvements in customer satisfaction, engagement, and retention.

Responsibilities

Lead end-to-end customer journey design and continuous improvement across certification and products
Translate customer insights into actionable recommendations to improve products, services, and organizational strategy
Build and scale customer support, learning, and account management capabilities for digital customer experiences

Skills

About B Lab Global

bcorporation.net

Headquarters

Berwyn, Pennsylvania, United States

Company Size

11-50 employees

View Profile

B Lab is a nonprofit network that certifies and supports B Corporations and maintains the B Lab Standards — a rigorous framework for measuring social and environmental performance, transparency, and accountability. It provides assessment tools, certification services, standards development, and programs to help businesses improve governance, environmental impact, and social practices. B Lab also convenes a global movement of companies, policymakers, and partners to scale stakeholder-driven, inclusive economies and to advance legal and policy changes that embed purpose into business. Organizations pursue B Lab certification for independent validation, benchmarking, and access to a community committed to responsible, mission-aligned business.