Director, Customer Success Transformation Strategy
Caliber Collision(18 days ago)
About this role
A strategic leadership role focused on transforming contact center operations through technology modernization, process optimization, and stakeholder engagement. The role involves overseeing complex projects, implementing AI-driven solutions, and collaborating with executive teams to align initiatives with business goals.
Required Skills
- AI
- Automation
- CRM
- Telephony
- Leadership
- Project Management
- Data Analysis
- Digital Transformation
- Vendor Management
- Customer Experience
Qualifications
- Bachelor’s Degree
About Caliber Collision
caliber.comChoose Caliber for expert, high-quality auto care, including collision and auto glass repair. Life happens, and Caliber’s got you covered.
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