Customer Contact Center Operations Lead
Signify(4 days ago)
About this role
Signify is seeking a Customer Contact Center Operations Lead in Madrid to transform customer service delivery through strategy, digital tools, and process improvements. The role involves managing vendor relationships, driving customer experience initiatives, and leading operational transformations to support sustainability and digitalization goals.
Required Skills
- Customer Service
- Process Management
- Data Analysis
- Vendor Management
- Project Management
- Problem Solving
- Digital Transformation
- Communication
- Customer Experience
- Operations
About Signify
signify.comSignify, the world leader in lighting, offers innovative LED solutions and connected lighting systems that enhance safety, sustainability, with smarter controls.
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