Director, Customer Success

United States - Genesys Cloud Services, Inc.(2 months ago)

SingaporeOnsiteFull TimeDirector$183,797 - $245,272 (estimated)Customer Success

About this role

The Director, Customer Success at Genesys leads a team of Customer Success Managers focused on driving customer growth, retention, and value realization across the Genesys CX portfolio. The role champions customers' journeys, aligns products and services to business outcomes, and represents customer value at executive levels. The director partners with cross-functional leaders to ensure a One Genesys approach to customer success.

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Required Skills

Team Leadership
Customer Success
Executive Communication
Strategic Planning
Customer Retention
Adoption Management
Cross-Functional Collaboration
Risk Management
Salesforce
Gainsight

+3 more

Qualifications

Bachelor's Degree
Advanced Degree

About United States - Genesys Cloud Services, Inc.

genesys.com

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